Technology is changing the way people access information. With over half of the travelling population now using mobile devices and the majority of accommodation bookings being made on-line before leaving the home, the need for face to face assistance in the visitor information space has changed. What was relevant to the traveller even 10 years ago is less relevant now.
Upper Hunter Shire Council is currently reviewing how it delivers visitor information services across the Shire. As part of this review Council is looking at alternative ways to run visitor centres and provide visitor services.
There is an opportunity to critically examine how and where such services are delivered in Merriwa. Currently the Visitor Centre is located on Vennacher Street, and somewhat hidden from the travelling public. A more central location with access to the main street is preferable to its current location.
Council is now calling for expressions of interest from local organisations, businesses and agencies to submit a formal expression of interest to undertake the following:
1. Provide a shop front for the provision of visitor information services, including the following tasks:
a. Display local and surrounding visitor information such as guides and pamphlets
b. Display a range of local souvenirs that may be available for sale
2. Provide information to visitors and locals through one-on-one information, telephone, mailing or emailing
3. Provide toilet facilities to the visitors
4. Provide car parking or on-street parking nearby
5. Be open 7 days per week, with hours of operation to be negotiated but expected to be a minimum of 5 hours per day
6. Provide a sale service for rail and bus tickets
7. Be manned at all times, including lunch times
8. Have access, or be willing to have access to broadband
9. Have sufficient space for shelving, brochure racks and large screen television
Council will provide support and training to staff to ensure that the centre will continue to provide an appropriately accredited visitor information service into the future.
An expression of interest form can be collected at the Merriwa office, downloaded from the link below or by email to email@example.com. Council will then shortlist candidates that best meet Council’s desired outcomes.
For the suitable candidate, Council will negotiate an appropriate annual fee to be paid for the provision of the above services. Payment will be subject to a Service Agreement, reporting and performance targets, which will be negotiated with the successful applicant.
The expression of interest must be submitted to Council by 4.00pm Friday 17 June 2016 to the Merriwa Administration Centre or firstname.lastname@example.org
02 6540 1126
Upper Hunter Shire Council is a local government authority and provides an extensive array of services including health and building; town planning; aged care; sporting and recreational facilities; roads; libraries; garbage collection; airport facilities; saleyards; public venues; water; children, youth and families and tourist information.